Contact Us
Got a question about a listing, spotted something that needs updating, or just want to tell us how a sweepstakes casino treated you? This page explains how to reach the Sweepstakes Casino List team and what we can help with.
How to reach the Sweepstakes Casino List team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the sweepstakes casino, the page you're referring to, and what you'd like us to look into — so we can get back to you with something useful rather than a generic reply.
What we can and can't help with
We're an independent site that lists and reviews sweepstakes and social casinos, so there are some limits on what we can do. Here's a quick breakdown:
- We can help with: corrections to listings on this site, feedback about a review or ranking, suggestions for operators we haven't covered, and general questions about how the sweepstakes model works.
- We can't help with: account issues, coin balances, prize redemptions, identity verification, or withdrawal delays. Those matters sit entirely with the individual operator — Crown Coins, Casino.Click, Spinblitz and the other sites listed here each run their own support teams, and only they can access your account or process a redemption.
If you're having trouble with a specific platform, check that operator's own help centre or support contact first — most sweepstakes casinos list this in their account settings or footer.
Reporting an issue with a listed operator
If you've had a problem with one of the brands on our list of sweepstakes casinos — for example, a welcome offer that didn't match what was advertised, or a state-eligibility rule that seems out of date — we want to hear about it. Operators occasionally change their eligible states, redemption thresholds, or promotional terms without much notice, and reader reports help us catch this faster than we otherwise would. When you write in, try to note:
- The name of the operator and the page where you saw the information
- What the discrepancy or issue was
- Roughly when you noticed it
We verify claims where we can before updating a page, but we're not able to intervene in disputes between a player and an operator, and we don't process refunds, redemptions or account matters on anyone's behalf.
Questions about how sweepstakes casinos work
A large share of the messages we get are general questions rather than complaints — things like how Gold Coins differ from Sweepstakes Coins, whether a particular state allows sweepstakes-style play, or how the free entry method works. We're happy to point you toward the right section of the site or answer briefly by email, though we can't offer legal advice about whether a specific platform is permitted in your state. For that, an operator's own terms and conditions, or your state's consumer protection office, are the more reliable source.
If your question is about playing responsibly or managing time and spending on these platforms, our responsible gambling page is a good starting point.
Feedback on our reviews and ratings
Our editorial ratings are based on research into each operator's offer terms, game selection and redemption process — not on personal testing or account activity. If you think we've missed something material, or your own experience with a listed site differs from what we've described, let us know. We update pages when we find new information, and reader feedback is one of the ways we hear about changes before they show up elsewhere.
For more on who compiles this site and how we approach the sweepstakes casino space, see our About Us page. Our full site terms are also available on the Terms and Conditions page.
Before you write in
A few quick pointers that usually save time on both sides:
- Account-specific questions (login issues, missing coins, redemption status) need to go to the operator directly — we don't have access to any player accounts.
- State eligibility changes fairly often, so if you're asking whether a platform serves your state, we'll point you to the operator's current terms rather than guess.
- If you're reporting a possible error on a listing page, a link or screenshot helps us verify it faster.
- We're not able to give tax or legal advice on prize redemptions — a licensed professional or your state's official guidance is the right source for that.
Whatever the reason for getting in touch, we'd rather hear from you and get something wrong put right than have inaccurate information sit on the site unchallenged.